Returns & Exchanges

At VINEVIDA, we want you to be completely satisfied with your purchase of our pure essential oils and natural ingredients. If for any reason you are not happy with your order, we offer a hassle-free return policy within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that the bottles are tightly sealed to prevent leakage during transit.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, we will process your refund to your original payment method within 5-7 business days.